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Support

All services provided by UNIMATICA are regulated by an appropriate SLA (Service Level Agreement) contract, which specifies how the service should be carried out and contractual relations between UNIMATICA and the Contractor. SLA documents are usually used for the following activities:

Corrective, adaptive and evolutionary maintenance of software procedures
ASP Services (such as the filing and storage of digital documents)
Technological Outsourcing and BPO Services
The SLA used for the filing service is reported below as an example.

View the Service Level Agreement [in PDF format]