All the services provided by UNIMATICA-RGI are governed by a special SLA (Service Level Agreement) that regulates the way the service is performed and the contractual relationship between UNIMATICA-RGI and the Customer.

To offer remote assistance services, we provide our customers with the TeamViewer tool that allows our staff to promptly and easily troubleshoot any issues.

In this page you can download:

  • The typical SLA of the services provided.
  • The TeamViewer program.
PDF icon Service Level Agreement179.37 KB
File Teamviewer Setup5.21 MB